Category Archives: Support

I will buy 2 GSM modems. The 1st unit is GSM modem Type SGDK from MOBITEK, and the 2nd GSM modem from another vendor. Then I can use the SMS Gateway Development Kit for both GSM modems?

No, because MOBITEK SMS Gateway Development Kit only works with GSM modem Type SGDK. It will not with GSM modem that non-Type SGDK.

Even though 2 modems having the same brand and they look the same, in actual fact they have different firmware. And some firmwares have problem working with our SMS Gateway Development Kit. We test all modems sold by us to certify they can work with the SMS Gateway Development Kit.

MobiGATE Installation Guide is Revised, edition no. 8

 

EDITION

ISSUED DATE

REMARK

1st

1st of August, 2009

Draft release.

2nd

21st of December, 2009

Pictures added.

3rd

14th of Jan, 2010

Installation guide on USB adapter added.

4th

13th of March, 2011

  • “Device Manager” picture added

  • PCI card installation section removed

5th

8th of December, 2011

Pictures of “Serial Hub” added

6th

31st of December, 2013

Added “SOFTWARE: HOW TO SET-UP E-NET WITH MOBI GATE”

7th

12th of September, 2014

  • New models are launched:-

    • SG-4-U

    • SG-4-E

  • “INSTALLING DRIVER FOR MOBIGATE SG-4-U” added

  • “UN-INSTALLING DRIVER FOR MOBIGATE SG-4-U” added

8th

21st of November, 2014

“HARDWARE: CHASSIS” revised

Why Invoice Number is Required When Requesting for Support?

  • Our support/warranty follows the date of invoice.
  • Depending on the terms and conditions, the support and warranty can be 12, 3 or 1 months from date of invoice. Therefore invoice number will assist us to determine the correct warranty period.
  • We are able to create a support case number in our support management system and this will help us to provide prompt support to customer.
  • Invoice number allow us to track the serial number of modem, firmware of modem, manufacturing date of modem
  • We are able to trace the release number of SMS Gateway Development Kit, Air-Time Reload Development Kit, SMS Engine, and other Software Development Kit

The invoice number (the white label) is located at the back of the product/modem.

Alternatively, if you cannot find the invoice number, you can provide the serial number (usually 15 digit) of the product/modem, we will check for the invoice number on our record.

“OK” Bug in MOBITEK SMS API version 5.3.5 , v. 7 and v.9

Problem: When calling the SMS.ReadSMS(), it returns “False” despite there are incoming SMS in the SIM card.

To replicate condition no. 1: send 1 SMS with “abcOK” only. Modem will received 1 incoming SMS, call SMS.ReadSMS(), it will return “False”.

To replicate condition no. 2: send 2 or more SMS with “OK” only. Modem will received 2 or more incoming SMS, call SMS.ReadSMS(), it will return “False”.

Cause: MOBITEK SMS API captures the response from modem partially, i.e. response that ends with 1st “OK” from modem. It did not capture full response with the last “OK” from modem. API will parse incorrectly and will return “False”.

The “OK” bug exists in these versions:-

  1. MOBITEK SMS API version 5.3.6 and earlier
  2. MOBITEK SMS API version 7.3 and earlier
  3. MOBITEK SMS API version 9.0 and earlier

Solution: bug is fixed in:-

  1. MOBITEK SMS API version 5.3.7 for condition no. 1 only
  2. MOBITEK SMS API version 5.3.8 for condition no. 1 and 2

If you are affected, please contact Customer Support Team.