How to Solve “Unable to update record with this report”

Applies to: SMS360 – Basic Edition

We like to provide 3 suggested solutions to this error message

GetDeliveryStatusReport Modem ID: 1, Unable to update record with this report

Suggested Solution no.1 — Uncheck Delivery Status Report

Uncheck it, the Engine will not check for any delivery report.

Suggested Solution no. 2 — Delete All records in Outbox table

Warning: please back-up your database before you delete all records. This should be done by your software developer (John or Jen).

  1. Backup database file (.mdb)
    Copy “SMSEngine5.mdb” and save as “SMSEngine5_01.mdb” in your PC.
  2. Click View and select “SQL View”
    Insert query and click “Run”.
  3. Click yes to delete all the records.
     Important 

    • After you remove records using a delete query, you cannot undo the operation. If you want to know which records were deleted, first examine the results of a select query that uses the same criteria, and then run the delete query.
    • Maintain backup copies of your data at all times. If you delete the wrong records, you can retrieve them from your backup copies.
  4. All records will be deleted.

Suggested Solution no. 3 — Re-install

Warning: please back-up your database before you re-install. This should be done by your software developer (John or Jen).

  1. Backup database file (.mdb)
    Copy “SMSEngine5.mdb” and save as “SMSEngine5_01.mdb” in your PC.
  2. Uninstall and reinstall SMS Engine Basic Edition.
  3. Database will clear and new records starts with no.1.

MOBITEK SMS360 is Now Part of MOBITEK SMS Gateway Development Kit

We are pleased to announced that MOBITEK SMS360 (Basic and E-mail Editions) are now bundled with MOBITEK SMS Gateway Development Kit.

MOBITEK SMS360 — Basic Edition is used for SMS broadcasting.

MOBITEK SMS360 — E-mail Edition is used for sending SMS via e-mail client or to integrate with any system via POP3 interface.

Existing customers whose warranty period still valid could request MOBITEK SMS360 at no extra charge.

 

 

How to Import Numbers from Excel Into SMS360

 

  1. Use the Excel file that was installed. The Excel file is located in C:\Program Files\MOBITEK SMS360\Basic Edition.
    SMS360-import-01
  2. Insert contacts details into Excel File
    SMS360-import-02
  3. Save the Excel File, the extension should be .xls
    SMS360-import-03
  4. At SMS360 application, click this button to import contacts from excel into SMS360 address book
    SMS360-import-04
  5. Once, the contact manager tab appear click the browse button to search for the excel file and select it.
    SMS360-import-05
  6. The selected excel file will be shown in the textbox
    SMS360-import-06
  7. Click proceed
    SMS360-import-07
  8. Number of imported contacts will be shown
    SMS360-import-08
  9. The imported contacts will be shown at the address book of SMS360.
    SMS360-import-09

 

How to Use WhatsApp and SMS in Company’s PC with Unlimited SMS

WhatsApp and SMS are both useful communication tools that is commonly used by a lot of people.

For company to utilise these tools proves difficult as WhatsApp and SMS are linked to individual’s mobile number.

Now, with MOBITEK® SMS360, a company can own a mobile number that allows a company to communicate with customers, suppliers, employees via WhatsApp and SMS.

Continue reading

How to Use WhatsApp and SMS in Company’s PC

WhatsApp and SMS are both useful communication tools that is commonly used by a lot of people.

For company to utilise these tools proves difficult as WhatsApp and SMS are linked to individual’s mobile number.

Now, with MOBITEK® SMS360, a company can own a mobile number that allows a company to communicate with customers, suppliers, employees via WhatsApp and SMS.