Own a SMS Gateway that You Can Fulfil Data Privacy and Data Protection

Instead of using 3rd party SMS service provider, you can own a SMS Gateway that can fulfil data privacy and data protection requirements for your Walnut Wellness.

Here is a case study where a wellness solution, MySalam, have their own SMS Gateway — MobiGATE.

MySalam (https://www.mysalam.com.my/b40/info/?url=intro_EN) is national health protection scheme offered by Malaysia government.

MySalam is using MOBITEK®  MobiGATETM as the SMS Gateway to:-

  • send out notification to applicants who are qualified for the scheme;
  • send out claims notices to insured parties on claim status

 

CASE STUDY

  • MySalam.com.my web portal, is hosted in a data centre in Puchong, Malayisa while MOBITEK®  MobiGATETM is located in Micare’s data centre in Shah Alam.
  • Advantages:-
    • MobiGATE can be placed anywhere, co-location or on separate location with the application server;
    • there are no internet connection to MOBITEK System therefore, all messages sent and received are protected and kept private by Micare; and
    • MobiGATE uses SIM card, support up to 8 SIM cards per unit, with SIM card, the SMS Gateway is directly connected with TELCO via GSM or 3G network without relying on internet.

For more information on MOBITEK®  MobiGATETM , visit its product page or contact us.

MobiGATE is the SMS Gateway for HRWeb.ph

HRweb.ph is a web based Payroll, HRIS, Timekeeping & Solution developed by Sert Technology from the Philippines.

 

MOBITEK® MobiGATE SMS Gateway

HRWeb.ph is using MOBITEK®  MobiGATETM as the SMS Gateway to send out notifications.

 

CASE STUDY

  • HRWeb, web portal, is hosted in a data centre in Singapore, while MOBITEK®  MobiGATETM is located in Sert Technology’s office in Cavite, Philippines.
  • Advantages:-
    • MobiGATE can be placed anywhere on the internet, whether in the data centre, Singapore or in Cavite, Philippines;
    • there are no internet connection to MOBITEK System therefore, all messages sent and received are protected and kept private by Sert Technology; and
    • MobiGATE uses SIM card, support up to 8 SIM cards per unit, with SIM card, the SMS Gateway is directly connected with TELCO via GSM or 3G network without relying on internet.

For more information on MOBITEK®  MobiGATETM , visit its product page.

 

 

How to Solve the Problem of “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”

Applies To:

  • MOBITEK MobiGATE Model SG-B-4-L / SG-B-8-L series (model having LAN port)
  • VCOM version older than 4.5.11

 

Problem: Windows applications not able to run or the whole PC/server will hang.

  1. In “Windows Task Managmer”, “mcpu.exe” will appear everytime VCOM connects to modem in MobiGATE then will disappear:-
  2. After running VCOM for few days, Windows will show an error message “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”:-

  3. “Windows Task Manager” shows high memory usage:-
  4. This will caused other Windows applications not able to run or the whole PC/server will hang:-

 

Solution: VCOM version older than 4.5.11 has memory leak, causing high memory usage. Therefore, need to install version 4.5.11.

Here are your options, please choose one:-

How to Run VCOM as Windows Service Using “AlwaysUp”

VCOM

VCOM is a Windows Application. It is NOT a Windows Service. VCOM will auto-run when user has logged into (entering user name and password) Windows. Otherwise, VCOM will not run.

To run VCOM as a Windows Service you can install a 3rd party software call “AlwaysUp”.

 

Install & Configure VCOM in AlwaysUp

  1. Download “AlwaysUp” here … or from 3rd party web site ….
  2. Install it.
  3. Add a new service.
  4. Point to the path of “vcom.exe”.
  5. Ensure the status is “Automatic”.
  6. To view the GUI of VCOM, click on “Switch to Session 0”.
    then it will display the VCOM GUI:
  7. To return to Windows desktop from VCOM GUI, click “Return now”.

 

Warning

  1. After VCOM service is started by AlwaysUp, sometimes, this message by “Interactive Services Detection” will appear “A program running on this computer is trying to display a message”:
    click on “View Message” to switch to VCOM GUI:

  2. To return to Windows desktop from VCOM GUI, click “Return now”.

 

 

How to Run VCOM as Windows Service

VCOM is a Windows Application. It is NOT a Windows Service. VCOM will auto-run when user has logged into (entering user name and password) Windows. Otherwise, VCOM will not run.

To run VCOM as a Windows Service you can manually create a Windows Service using these steps. However, take note that you cannot run VCOM as both Windows Application and Windows Service mode at the same time.

 

CONFIGURE VCOM AS WINDOWS SERVICE

  1. First, IP address of MobiGATE and all 8 modems must be properly configured in VCOM application.
  2. Disable “auto-start” in VCOM application:
  3. Exit completely VCOM application.
  4. Download and install Windows Server 2003 Resource Kit Tools from Microsoft web page or from here …
  5. Only 2 executable files are needed:
    1. INSTSRV.exe
    2. SRVANY.exe
  6. After you have installed, run this command in command prompt:
    C:\Program Files\Windows Resource Kits\Tools>INSTSRV.exe VCOM "C:\Program Files\Windows Resource Kits\Tools\SRVANY.exe"
  7. Run Registry Editor (Regedt32.exe), check the registry to verify that the ImagePath value under “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VCOM” is set to
    "C:\Program Files\Windows Resource Kits\Tools\srvany.exe"
    
  8. Right click on VCOM, from the Edit menu, click “Add Key”. Type the following and click “OK”:
    Key Name: Parameters
    Class : <leave blank>
  9. Select the “Parameters” key, click “Add Value”. Type the following and click “OK”:
    Value Name: Application
    Data Type : REG_SZ
    String : C:\Program Files\VCOM\VCOM\vcom.exe
    
  10. Exit Registry Editor and goto “Computer Management > Services” configure “VCOM” to run “Automatic”
  11. After service is started, 8 COM ports are created:

WARNING

  1. After VCOM service is started, then you start VCOM application, the application could NOT show all the 8 modems and 8 COM ports:
    VCOM application must be closed.
  2. If you want VCOM application to show all modems, then you must first stop the VCOM service, the only start VCOM application.
  3. VCOM cannot be running as both Windows Application and Windows Service mode at the same time.

 

Source: https://support.microsoft.com/en-my/help/137890/how-to-create-a-user-defined-service

VCOM Cannot Be Used to Change IP Address of MobiGATE

Conclusion:

  • VCOM Cannot Be Used to Change IP Address of MobiGATE. 
  • The “Configure” button in VCOM is NOT able to change the IP address.
Select the MobiGATE then click on the “Configure” in VCOM.
Enter the new IP address for the MobiGATE
new IP address and Submask Address been entered
When OK is clicked, no response except .ion
Did the IP address changed? No, IP address remains at 192.168.10.69
What happens if I fill all the fields provided? — NOTHING
After OK is pressed -NOTHING HAPPENS

 

 

 

How to Solve SMS Engine Fails to Initialize Despite Hyper Terminal Can Communicate with MobiGATE

Applies to:

  • All SDK (SMS API, STK API, etc.)
  • all versions of SMS Engine — Enterprise Edition

Cause: “MSComm32.ocx” did not install properly or the date of the file is incorrect. This occur when MOBITEK SMS Engine — Enterprise Edition has been reinstalled a few times on the same Windows machine.

Solution:

  1. Uninstall MOBITEK SMS Engine — Enterprise Edition.
  2. Unregister “MSComm32.ocx”:
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type
      1. “cd %systemroot%\SysWoW64\
      2. regsvr32.exe /u mscomm32.ocx
    2. for Windows 32-bit, goto Start → Run → type “regsvr32 /u mscomm32.ocx”
  3. Delete “MSComm32.ocx”.
  4. Re-install SMS Engine — Enterprise Edition.

or

  1. Unregister the “MSComm32.ocx” and delete it
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type:
      1. cd %systemroot%\SysWoW64\
      2. regsvr32 /u mscomm32.ocx
    2. for Windows 32-bit, goto Start Run  type “regsvr32 /u mscomm32.ocx
  2. Copy the new “MSComm32.ocx” and manually register it:
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type:
      1. “cd %systemroot%\SysWoW64\
      2. regsvr32 mscomm32.ocx
    2. for Windows 32-bit, goto Start Run type “regsvr32 mscomm32.ocx

 

source: https://support.microsoft.com/en-my/help/249873/how-to-use-the-regsvr32-tool-and-troubleshoot-regsvr32-error-messages