USB Driver of MOBITEK S80 SMS Modem Does Not Work in VirtualBox

Applies to: MOBITEK S80

MOBITEK® S80 for SMS Over 3G Network

 

Problem: when USB driver is installed, the following error message will appear:

Description:
  Windows was able to successfully install device driver
  software, but the driver software encountered a problem
  when it tried to run. The problem code is 10.

Problem signature:
  Problem Event Name:    PnPDeviceProblemCode
  Architecture:    x64
  Hardware Id:    USB\VID_1199&PID_68A3&REV_0006
  Setup class GUID:    {36fc9e60-c465-11cf-8056-444553540000}
  PnP problem code:    0000000A
  Driver name:    swiwdmbx64.sys
  Driver version:    1.0.0.9
  Driver date:    09-01-2014
  OS Version:    6.0.6001.2.1.0.272.7
  Locale ID:    1033

Suggested Solution: in VirtualBox map the USB port of host machine to serial port to virtual machine, refer to  “How to Set-Up MOBITEK S80 Modem in VirtualBox

How to Send and Read SMS Using MOBITEK S80 Modem with SMS Express in AirCard Watcher

  1. To send message Click on the message icon
  2. This tab will appear and you need to click the “New”
  3. Once you click new, this tab will appear you can key in the number and message.
  4. Then click send
  5. The sent message will be stored in the Sent Items
  6. To read message click on the inbox, it will show all the read and unread messages.
  7. The  message you selected will be displayed here.

MOBITEK S80 3G Modem — Send SMS via API and Connect to 3G Network at the Same Time

Problem

Many 3G modems allow you to send SMS via API or connect to 3G network but not both at the same time

 

Solution

MOBITEK® S80 it is a SMS modem and also a 3G modem.

MOBITEK® S80 allows you to do both at the same time — to send SMS via API and connect to your IoT server, cloud server (AWS, Azure) and web server via 3G network.

The pictures below show that MOBITEK S80 is connected to www.mobitek.my (internet) via U Mobile 3G network and at the same time, is able to send out SMS via MOBITEK SMS API.

MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G-03AirCard Watcher-05

 

More Information

 

How to Configure MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G at the Same Time

  1. Goto “AirCard Watcher -> Setting -> Messaging -> Routing option”  and select  “Circuit Switched”.
    MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G-01
    MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G-02
  2. After you have set to “Circuit Switched”, you can use MOBITEK SMS API and access internet via 3G at the same time.
    MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G-03
  3. Note that AirCard Watcher (through Sierra Wireless AirCard HSDPA Modem) uses different COM port, in this example, it is using COM port number 3.
    MOBITEK S80 SMS Modem to Use SMS API and to Access Internet via 3G-04

 

How to Use AirCard Watcher to Connect MOBITEK S80 3G Modem to 3G Network

  1. First, install AirCard Watcher.
  2. Insert SIM card into MOBITEK S80 3G Modem and connect it to PC or laptop.
  3. A new modem in “Device Manager” will appear — “Sierra Wireless AirCard HSDPA Modem”.
    AirCard Watcher-01
  4. Run AirCard Watcher.
    AirCard Watcher-02
  5. AirCard Watcher will automatically detect the MOBITEK S80 3G Modem and show the name of TELCO. In this example, it is “U Mobile”. It will also show “3G”.
    AirCard Watcher-03
  6. Click “Connect” button to connect to 3G network. If successfully connected then the red signal bar will turn to green and the “Connect” button will change to “Disconnect”.
    AirCard Watcher-04
  7. Try accessing the internet via a web browser. AirCard Watcher will show the upload and download speed (refer to red box).
    AirCard Watcher-05
  8. To check data usage, click on the “meter” icon (red box)
    AirCard Watcher-06

USB Driver of MOBITEK S80 Supports Windows Server 2008, Windows Server 2012, Windows Server 2016 and Windows 10

We have conducted a test in 4 different OS which is:-

  • Windows Server 2008 32-bit;
  • Windows Server 2012 64-bit;
  • Windows Server 2016 64-bit; and
  • Windows 10 64-bit.

Then we left MOBITEK S80 running for 4 hours in each OS, and the COM Port DID NOT disappear.

MOBITEK S80 was not connected to power cable, it is using power from the USB cable.

The USB driver version is 11.5.

 

OS DID COM PORT DISAPPEAR
AFTER 4 HOURS (YES / NO)
SCREEN CAPTURE
 Windows 2008 32-bit No  

 Windows 2012 64-bit No  

 Windows 2016 64-bit No  

 Windows 10 64-bit No  

Therefore the USB driver, version 11.5, for MOBITEK S80 works in these 4 OS:-

    • Windows Server 2008 32-bit;
    • Windows Server 2012 64-bit;
    • Windows Server 2016 64-bit and
    • Windows 10 64-bit.