Category Archives: Support

MOBITEK SMS API version 9.2 — Manual for Software Developer

MOBITEK SMS API version 9.2 — manual for software developer has been revised and published. Please view it at http://www.mobitek.my/main/mobitek-sms-api-version-9-manual-for-software-developer/

 

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How to Change the COM Port Number

Step by step guide on how to change COM Port number

Step 1: Open device manager, and expand ‘Ports (COM & LPT). I will use MobiGATE SG-B-8-U for this example

COM-01

 

Step 2: Select the COM Port you want to change, right click and click on ‘Properties’

COM-02

Step 3: Click on ‘Port Settings’ tab

COM-03

 

Step 4: Click on ‘Advanced’

COM-04

 

Step 5: Select the COM Port that is not in use. I will select COM Port 26 for this example.

COM-05

 

Step 6: Click on ‘OK’. The COM Port is changed now.

COM-06

RealVNC and TightVNC: “Connection closed unexpectedly”




When connecting to a VNC Server (applies to both RealVNC and TightVNC), the VNC client (applies to both RealVNC and TightVNC) is unable to connect, and shows this message,  “Connection closed unexpectedly”.

The followings settings are properly configured and they are not the issues:-

  • VNC server and client is allowed by firewall; and
  • VNC port is correct;
  • VNC password is correct.

However, the log file of TightVNC server shows:-

[ 2132/ 4332] 2016-06-15 13:23:30 ! write() function stopped because transport has not been initialized yet.
[ 2132/ 4332] 2016-06-15 13:23:32 ! AnonymousPipe::read() failed (m_hRead = 000000000000030C)
[ 2132/ 4332] 2016-06-15 13:23:32 ! The Pipe's read function failed after ReadFile calling (The pipe has been ended. (109))
[ 2132/ 4332] 2016-06-15 13:23:32 ! Exception during DesktopClientImpl creaion: 
[ 2132/ 4332] 2016-06-15 13:23:32 ! Error during RFB initialization: 
[ 2132/ 4332] 2016-06-15 13:23:32 ! Connection will be closed: 
[ 4500/ 4420] 2016-06-15 13:23:42 ! Desktop server application failed with error: The desktop server time out expired

The root caused is “RFB” on the VNC server.

Solution:-

  • uninstalll “DisplayLink” driver from server and VNC client is able to connect to VNC server;
  • uninstall any display driver that is incompatible with VNC server.

 

Another reason for “Connection closed unexpectedly” is that RealVNC version 4.x does not work in Windows 7. For Windows 7, it requires Real VNC version 5 and above.

How to Solve — Run-time error 429: ActiveX component can’t create object




This error will appear if you copy the “dll” file from your development PC over to your production PC without running the “setup.exe” file on the production PC.

Solution:-

  1. Re-install by running the “setup.exe” again;
  2. If re-installation fails, then:-
    • click “Start” → Run → type “regsvr32 mobiteksmsapi7.dll”
    • it will manually register the ActiveX component — “MobitekSMSAPI7.dll”
  3. If your OS is Windows 7 64-bit and above, then follow these steps:-

Step 1: Click Start and type command or cmd in the search box. It will depend on what Windows version you have. We will use Windows 8.1 x64 bit for this example.

ActiveX-01

Step 2: A command prompt will appear. Navigate the command prompt to C:\Windows\SysWOW64

ActiveX-02

Step 3: Type “regsvr32 [path of dl]” at the command prompt. In this case, I will use MobitekSMSAPI7.dll file, so the command will be:
C:\Windows\SysWow64\regsvr32 “MobitekSMSAPI7.dll”
Press enter to execute.

ActiveX-03

Step 4: A dialog box will pop out, indicating that the dll file is successfully registered into your system.

ActiveX-04

 

Source: http://support.microsoft.com/kb/2746232

File Access Denied to SMS Engine

Problem

  • “File Access Denied” error message appeared; or
  • unable to save or write database file, batch file, “config.xml” file or text file.

Applies To

  1. MOBITEK MobiGATE SMS Engine — Enterprise Edition version 5 and 6;
  2. MOBITEK CLISMS version 5 and above; and
  3. Windows 7 and above.

Solution

Allow “Full Control” to “Users” to the folder of the application. In this example, itis “C:\Program Files (x86)\SMS Engine Enterprise Edition”

  1. Security -> Users -> Edit

    Security -> Users -> Edit

  2. Users -> Full control

    Users -> Full control

 

 

How to Insert SIM Card

(note: for updated post, please refer to https://mobitek-system.com/blog/2017/07/how-to-insert-sim-card-into-mobitkek-mobigate/)

  1. Before you insert the SIM card into your Modem, you must check the position of SIM Card.
    – MOBITEK MobiGATE or MOBITEK Q24 STK MODEM HUBHow to Insert SIM Card-01
    – The correct position of SIM Card to be inserted:How to Insert SIM Card-02
  2. When insert the SIM Card:-
    – the “gold area” of the SIM Card should be facing at down position;
    – turn on the switch button, you can see the blue LED Blinking which means your modem is connected. to the GSM/3G network

Applies To

  • MOBITEK MobiGATE, Model: SG-B-8-L-W
  • MOBITEK MobiGATE, Model: SG-B-8-U
  • MOBITEK Q24 STK Modem Hub, Model: B-8-U
  • MOBITEK Q24 GSM Modem Hub, Model: B-8-U

 

Installation Menu of MOBITEK MobiGATE is Revised

[iframe src=”http://www.mobitek.com.my/Support/MobiGATE/Driver/Virtual%20Serial%20COM%20Port%20for%20SG-B-8-L-x/Installation%20Guide%20for%20MobiGATE%20SG-B-8.html” width=”100%” height=”500″]

Files

  1. Installation Guide for MobiGATE SG-B-8.html

More Information

  1. MOBITEK MobiGATE — How to Send and Read SMS
  2. Training for MOBITEK MobiGATE

MOBITEK STK ENGINE version 4.4 is Released

PROBLEM: the STK ENGINE has problem submitting “OK” to STK. Refer below for the log in “ini” file:

 Confirm reload to 0173737692 with RM 10.00 now
 > OK
 STK status is unknown.
 >
 STK status is unknown.
 STK status is unknown.
 STK status is unknown.
 STK status is unknown.
 STK is deactivated!
 12/21/2015 4:25:58 AM

 

SOLUTION: bug fixed in MOBITEK STK ENGINE version 4.4