Category Archives: Support

How to Solve — Run-time error 429: ActiveX component can’t create object




This error will appear if you copy the “dll” file from your development PC over to your production PC without running the “setup.exe” file on the production PC.

Solution:-

  1. Re-install by running the “setup.exe” again;
  2. If re-installation fails, then:-
    • click “Start” → Run → type “regsvr32 mobiteksmsapi7.dll”
    • it will manually register the ActiveX component — “MobitekSMSAPI7.dll”
  3. If your OS is Windows 7 64-bit and above, then follow these steps:-

Step 1: Click Start and type command or cmd in the search box. It will depend on what Windows version you have. We will use Windows 8.1 x64 bit for this example.

ActiveX-01

Step 2: A command prompt will appear. Navigate the command prompt to C:\Windows\SysWOW64

ActiveX-02

Step 3: Type “regsvr32 [path of dl]” at the command prompt. In this case, I will use MobitekSMSAPI7.dll file, so the command will be:
C:\Windows\SysWow64\regsvr32 “MobitekSMSAPI7.dll”
Press enter to execute.

ActiveX-03

Step 4: A dialog box will pop out, indicating that the dll file is successfully registered into your system.

ActiveX-04

 

Source: http://support.microsoft.com/kb/2746232

File Access Denied to SMS Engine

Problem

  • “File Access Denied” error message appeared; or
  • unable to save or write database file, batch file, “config.xml” file or text file.

Applies To

  1. MOBITEK MobiGATE SMS Engine — Enterprise Edition version 5 and 6;
  2. MOBITEK CLISMS version 5 and above; and
  3. Windows 7 and above.

Solution

Allow “Full Control” to “Users” to the folder of the application. In this example, itis “C:\Program Files (x86)\SMS Engine Enterprise Edition”

  1. Security -> Users -> Edit

    Security -> Users -> Edit

  2. Users -> Full control

    Users -> Full control

 

 

How to Insert SIM Card

(note: for updated post, please refer to https://mobitek-system.com/blog/2017/07/how-to-insert-sim-card-into-mobitkek-mobigate/)

  1. Before you insert the SIM card into your Modem, you must check the position of SIM Card.
    – MOBITEK MobiGATE or MOBITEK Q24 STK MODEM HUBHow to Insert SIM Card-01
    – The correct position of SIM Card to be inserted:How to Insert SIM Card-02
  2. When insert the SIM Card:-
    – the “gold area” of the SIM Card should be facing at down position;
    – turn on the switch button, you can see the blue LED Blinking which means your modem is connected. to the GSM/3G network

Applies To

  • MOBITEK MobiGATE, Model: SG-B-8-L-W
  • MOBITEK MobiGATE, Model: SG-B-8-U
  • MOBITEK Q24 STK Modem Hub, Model: B-8-U
  • MOBITEK Q24 GSM Modem Hub, Model: B-8-U

 

Installation Menu of MOBITEK MobiGATE is Revised

[iframe src=”http://www.mobitek.com.my/Support/MobiGATE/Driver/Virtual%20Serial%20COM%20Port%20for%20SG-B-8-L-x/Installation%20Guide%20for%20MobiGATE%20SG-B-8.html” width=”100%” height=”500″]

Files

  1. Installation Guide for MobiGATE SG-B-8.html

More Information

  1. MOBITEK MobiGATE — How to Send and Read SMS
  2. Training for MOBITEK MobiGATE

MOBITEK STK ENGINE version 4.4 is Released

PROBLEM: the STK ENGINE has problem submitting “OK” to STK. Refer below for the log in “ini” file:

 Confirm reload to 0173737692 with RM 10.00 now
 > OK
 STK status is unknown.
 >
 STK status is unknown.
 STK status is unknown.
 STK status is unknown.
 STK status is unknown.
 STK is deactivated!
 12/21/2015 4:25:58 AM

 

SOLUTION: bug fixed in MOBITEK STK ENGINE version 4.4