SMSLib is a 3rd party software (MOBITKE does not develop it), please refer to SMSLib for support — http://smslib.org/doc/smslib/troubleshooting/
Category Archives: Support
MOBITEK Q24 SMS MODEM Works with SMSLib in Linux
| Product: | MOBITEK® Q24 SMS Modem Model: S-657f Type: E IMEI: 356205030009943 |
Expiry Date of Warranty and Support | 12 Months After 26 June 2014 |
| The modem is connected with? |
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What is the Operating System (ignore if not relevant)? |
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| What software are you using to communicate with the modem? |
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SIM Card Used: |
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| Description of Problem: | Trouble getting it to work with Linux machines (“No such port”).But the very same java program works fine on Windows PC.813 2014-07-07 16:19:35,433 [Thread-4] INFO com.cardzone.oneswitch.sms.smslib.modem.SerialModemDriver – GTW: modem1: Closing: /dev/ttyS0 @115200 2040 2014-07-07 16:19:36,660 [main] INFO com.cardzone.oneswitch.sms.smslib.modem.ModemGateway – GTW: modem1: Stopping gateway… 2040 2014-07-07 16:19:36,660 [main] INFO com.cardzone.oneswitch.sms.smslib.modem.SerialModemDriver – GTW: modem1: Closing: /dev/ttyS0 @115200 2040 2014-07-07 16:19:36,660 [main] INFO com.cardzone.oneswitch.sms.smslib.modem.ModemGateway – GTW: modem1: Gateway stopped. 2241 2014-07-07 16:19:36,861 [main] ERROR com.cardzone.oneswitch.sms.smslib.smsserver.SMSServer – SMSServer error! com.cardzone.oneswitch.sms.smslib.GatewayException: Comm library exception: java.lang.RuntimeException: gnu.io.NoSuchPortException |
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| Root Cause: | Permission/privilege to use serial port is NOT assigned to current user. | ||
| Solution: | grant permission — add “tty”, “dialout” into “Groups” of the current user Linux-Mint |
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We Will Reply Your Request for Support Within 3 Working Days
Our commitment is to reply all e-mails requesting for support within 3 working days.
However, it is NOT the time taken to fix a problem.
We have responded to each of your e-mail. Please ensure your mail server does not block mails sent from our domain — mobitek.com.my
What If The Warranty Period of MOBITEK Q24 MODEM Has Expired?
If the problem is caused by hardware failure, you have these options:-
- sign up for annual support programme to extend the warranty period; or
- purchase a new one to replace the current faulty one.
If the problem is caused by software, you have these options:-
- sign up for annual support programme to receive continue support via e-mail; or
- self-help from our web site — http://www.mobitek.com.my/mobitek/Help.html and from this blog.
Please take note that our support is tied to a specific modem’s warranty period.
Test Result of Whether Our MOBITEK Q24 GSM MODEM is Compatible with SMSLib
MOBITEK Q24 GSM Modem is compatible with SMSLib
Tested enviroment:
– Window XP 32bit
– Java Eclispe Version: 3.4.0
– Window XP 32bit
– Java Eclispe Version: 3.4.0
Tested:
– Finding com port using “commTest.java” -> ( successful )
– Receiving SMS using “ReadMessages.java” -> ( successful )
– Sending SMS using “SendMessage.java” ->( successful )
– Finding com port using “commTest.java” -> ( successful )
– Receiving SMS using “ReadMessages.java” -> ( successful )
– Sending SMS using “SendMessage.java” ->( successful )
Below are log files for the java files.