Category Archives: Dell

Request for Quotation Form

Example of a Request for Quotation Form received from On-Line Catalogue of Dell:

Your personal data
Technologies sdn bhd 
no 118 jalan 4A of jalan baru
59200 kuala lumbur

Comment: Urgent Requirement

Ordered products
- DELL Latitude E7440 i5-4310U - Price: 0.00 MYR, Quantity: 5, Total: 0.00 MYR
- DELL Latitude E7450 - Price: 0.00 MYR, Quantity: 5, Total: 0.00 MYR
Total cost: 0.00 MYR
Wysłane przez program Quick.Cart

Do You Carry Any Stock of Dell?

Firstly, we are only selling commercial models of Dell, e.g. Optiplex, Latitude, Precision. We do not sell consumer models, e.g. Inspiron.

For consumer models, it is sold through retail outlets where there are stock and demo models are available for viewing.

For commercial models, it is sold through channel. We do not keep any stock and all deliveries are done by Dell from their warehouse to customers.

For more information about our Dell offering, please visit our Dell web page —

How to Verify that MOBITEK is Dell’s Authorised Reseller in Malaysia

  1. Contact Dell Malaysia ( to verify.
  2. Only registered partner / authorised reseller can display the Dell logo Dell PartnerDirect
    • refer to our Dell web page having the above mentioned logo displayed
  3. MOBITEK received a Christmas Greeting from Dell, and addressed us as “Certified Partner“.
  4. Dell will display a warning message on their web site if MOBITEK is not the authorised reseller, e.g.
    • is not a Dell Authorized ResellerDell offers and promotions etc. are not applicable for products sold by unauthorized resellers.Representations, benefits and other entitles offered by unauthorized resellers will not be honored by Dell.

      It is important to note that purchases from an unauthorized reseller may exclude you from Dell warranty, service and support. Dell shall not be liable in any manner with respect to requests being declined.

      Exclusive offers, entitlements and other benefits for Dell products are available on purchases made on Dell Authorized Reseller.

      Warning from Dell

      Warning from Dell


  5. Dell will instruct Google to demote raking or to remove web site from search result using the keyword “Dell reseller Malaysia” if the web site violates Dell trademark or Dell logo policy.  As at 23/June/2014, MOBITEK is ranked no. 3, refer screen shot below:- Google SERP 'Dell Reseller Malaysia'

For more information about Dell, please visit our Dell web site.

Dell Leasing, Hire and Purchase, and Rental Are Available

Do you offer 30 days credit term on Dell products?

Do you sell Dell on credit term?

No, we do not offer any credit term.

However, the good news is that we have partnered with ORIX Rentec (Malaysia) Sdn. Bhd. to offer the following credit term to you in the following financing options:-

  • leasing
  • hire and purchase
  • rental

More Information

For more information, please visit these links:-

Or write to us.


  1. Do I make payment to MOBITEK or ORIX?
    You will make payment to ORIX. MOBITEK will process your order, Dell will ship the goods to you.



Partner Do’s and Don’ts

MOBITEK is Dell registered partner and authorised reseller. Here is a list of what we can do and cannot do:-

  • Promptly register all opportunities >20K$ projected revenue in the Dell Partner Portal.
  • Clearly declare the correct end customer details that you are working with to your Dell Account Managers; irrespective of the opportunity size.
  • Validate the End-User company profile and ensure that they are an end user and not a reseller / Channel Partner.
  • Provide accurate information (end customer details, LoB, quantity, Book Date – a future date when the opportunity is expected to close, etc.) while registering the deal.
  • Coordinate with Dell Inside Sales Representative / Channel Account Manager in product positioning after DR is approved.
  • Provide End User / End Customer Purchase Order and other documents required to execute the order during download stage.
  • Promptly inform the Dell Account Manager / Dell Customer Care in case of any order cancellations or other issues raised by the end customer which affects delivery.
  • Abide by the Foreign Corrupt Practices Act (FCPA).*
  • *As per Terms & Conditions outlined in Channel Partner Agreement.
  • Share or promise any pricing with the end customer prior to submitting for DR.
  • Share approved prices of one end customer, with another end customer.
  • Sell to another Channel Partner declaring them as an End Customer.
  • Provide wrong information on the opportunity (end customer name, LoB, quantity, etc.) while registering the deal.
  • Falsify /misrepresent an End Customer purchase order to download an opportunity.
  • Sell to an End Customer other than that declared during DR.
  • Continue to engage on an opportunity after the DR is rejected by Dell.
  • Not without written approval from Dell Account Managers, sell Dell products into the open market or any customer other than the named End Customer.
  • Violate any Export Control Laws and regulations of the United States and of the country in which the products are manufactured and / or sold including sales of product into any US Embargoed nations viz. Cuba, Iran, North Korea, Sudan and Syria.*
  • *As per Terms & Conditions outlined in Channel Partner Agreement.

Dell Support Centre Telephone Numbers

Connect with Dell specialized support staff to address your specific sales questions.
Department Hours Phone Number
Home Monday–Friday 9.00 a.m. – 6.00 p.m. 1800 88 2888
Work Monday–Friday 9.00 a.m. – 6.00 p.m. 1800-88-0038



Phone Number
Dimension, Inspiron, Studio Monday–Friday 9 a.m.–9 p.m 1800-88-0022
XPS, Alienware Monday–Friday 9 a.m.–9 p.m 1800-88-0022
OptiPlex, Latitude, Vostro, Tablets, Precision Monday–Friday 9 a.m.–6 p.m 1800-88-0193
Server, Storage Monday–Friday 9 a.m.–6 p.m 1800-88-1386



Phone Number
Dimension, Inspiron, Studio, XPS, Alienware 24×7 1800-88-0432
OptiPlex, Latitude, Vostro, Tablets, Precision 24×7 1800-88-0432
Server, Storage 24×7 1800-88-0438