Author Archives: Administrator

MobiGATE Installation Guide is Revised, edition no. 8

 

EDITION

ISSUED DATE

REMARK

1st

1st of August, 2009

Draft release.

2nd

21st of December, 2009

Pictures added.

3rd

14th of Jan, 2010

Installation guide on USB adapter added.

4th

13th of March, 2011

  • “Device Manager” picture added

  • PCI card installation section removed

5th

8th of December, 2011

Pictures of “Serial Hub” added

6th

31st of December, 2013

Added “SOFTWARE: HOW TO SET-UP E-NET WITH MOBI GATE”

7th

12th of September, 2014

  • New models are launched:-

    • SG-4-U

    • SG-4-E

  • “INSTALLING DRIVER FOR MOBIGATE SG-4-U” added

  • “UN-INSTALLING DRIVER FOR MOBIGATE SG-4-U” added

8th

21st of November, 2014

“HARDWARE: CHASSIS” revised

Dell Support Centre Telephone Numbers

SALES SUPPORT
Connect with Dell specialized support staff to address your specific sales questions.
Department Hours Phone Number
Home Monday–Friday 9.00 a.m. – 6.00 p.m. 1800 88 2888
Work Monday–Friday 9.00 a.m. – 6.00 p.m. 1800-88-0038

 

BASIC SUPPORT

Department
 Hours
 Phone Number
Dimension, Inspiron, Studio Monday–Friday 9 a.m.–9 p.m 1800-88-0022
XPS, Alienware Monday–Friday 9 a.m.–9 p.m 1800-88-0022
OptiPlex, Latitude, Vostro, Tablets, Precision Monday–Friday 9 a.m.–6 p.m 1800-88-0193
Server, Storage Monday–Friday 9 a.m.–6 p.m 1800-88-1386

 

PRO SUPPORT

Department
 Hours
 Phone Number
Dimension, Inspiron, Studio, XPS, Alienware 24×7 1800-88-0432
OptiPlex, Latitude, Vostro, Tablets, Precision 24×7 1800-88-0432
Server, Storage 24×7 1800-88-0438

Why Invoice Number is Required When Requesting for Support?

  • Our support/warranty follows the date of invoice.
  • Depending on the terms and conditions, the support and warranty can be 12, 3 or 1 months from date of invoice. Therefore invoice number will assist us to determine the correct warranty period.
  • We are able to create a support case number in our support management system and this will help us to provide prompt support to customer.
  • Invoice number allow us to track the serial number of modem, firmware of modem, manufacturing date of modem
  • We are able to trace the release number of SMS Gateway Development Kit, Air-Time Reload Development Kit, SMS Engine, and other Software Development Kit

The invoice number (the white label) is located at the back of the product/modem.

Alternatively, if you cannot find the invoice number, you can provide the serial number (usually 15 digit) of the product/modem, we will check for the invoice number on our record.

How to Set-up MOBITEK Q24 STK MODEM HUB in Overseas but Connected to My Application in Local?

  1. Use MOBITEK® Q24 STK MODEM HUB, model: B-8-L-SG
  2. Install the HUB with UAE SIM cards in overseas, e.g. data centre in UAE.
  3. Your application is running in local server, e.g. in Pakistan data centre.
  4. Your application can control the MODEM HUB via internet and perform pre-paid top-up.

For more information, refer to How Does MOBTEK Q24 STK MODEM HUB (model B-8-L-SG) Work?