Category Archives: Support

Comparison Between MOBITEK S80 SMS Modem in VMWare and VirtualBox

  VMware VirtualBox
Installing USB Driver (USBDriverInstaller_SL80XX_V11.5.0.0.exe) Easy to install without the needs of other pre-installation software.
  • Require installation of “Extension Pack in VirtualBox”
  • Require configuration in “USB Settings”

(source: https://www.wintips.org/how-to-setup-usb-on-virtualbox-guest-oracle/)
MOBITEK S80 appearance in Device Manager Can detect the MOBITEK S80 after USB Driver installed without COM port disappearing It cannot detect MOBITEK S80 Modem vis USB port, refer to

The work around is to use serial port in VirtualBox by linking/mapping USB port (host) to serial port (VM), refer to https://mobitek-system.com/blog/2017/11/how-to-set-up-mobitek-s80-modem-in-virtualbox/
Hyper Terminal test Able to run Hyper Terminal test on connected MOBITEK S80 MOBITEK S80 Modem will not response in hyper terminal if connected via USB port in virtual machine, refer to https://mobitek-system.com/blog/2020/06/fail-to-get-mobitek-s80-to-work-in-usb-port-in-virtualbox/

How to Install VMWare Tools that Enables Copy and Paste Between Host Machine and Virtual Machine

One of the important features that VMware Tools has is the ability to copy data from the virtual machine to the host operating system or vice-versa. Here are the steps of how to install VMware Tools

(source: https://www.ghacks.net/2019/11/08/how-to-install-vmware-tools-if-the-option-is-grayed-out/):

  1. Start the Virtual Machine. Click on “Player” -> “Manage” -> “Install VMware Tools…”.
  2. If the “Install VMware Tools…” is greyed out, power off the Virtual Machine.
  3. Go to “Player” -> “Manage” -> “Virtual Machine Settings…”
  4. Highlight “CD/DVD (SATA)”, then click “Remove”.
  5. Do the same for “Floppy” Drive.
  6. After that click “Add” button and select “CD/DVD Drive”. Click “Finish”.
  7. The right pane of new added “CD/DVD Drive” should now have the option “Use physical drive > Auto detect” enabled. Click “OK” to close the window.
  8. Now start the Virtual Machine again. After it has booted up to the desktop, go to “Player” -> “Manage” -> “Instal VMware Tools…”. The option should no longer be greyed out. Click on it to install the VMware Tools.

How to Set-Up VMWare and MOBITEK S80 Modem in VMWare

Install VMWare Workstation 16 Player

  1. Go to https://www.vmware.com/products/workstation-player/workstation-player-evaluation.html. Download Workstation 16.0 Player for Windows.
  2. Run the installer file “VMware-player-16.0.0-16894299.exe” in your default download folder. If prompted click “Yes” to allow the installer to run.
  3. Click “Next” to set up the program.
  4. Check “I accept the terms in the License Agreement” checkbox, then click “Next”.
  5. Set the preferred installation destination. You may leave the default selected features option in the checkbox or choose to install all features, click “Next”.
  6. Leave the checkbox as default, click “Next”.
  7. Select the location of the shortcut that you want to place, click “Next”.
  8. Click “Install”.
  9. After the installation has completed, click “Finish”.

 

Create a New Virtual Machine Running Windows 10

The steps to create a new virtual machine (VM) in VMware Workstation 16:

      1. Launch VMware Workstation.
      2. Select “Create a New Virtual Machine”.
      3. Select the guest operating system (OS), then click “Next”. The OS can be installed using:
        • Installer disc (CD/DVD)
        • Installer disc image file (ISO)
      4. Enter the product key. Create username and password (optional). Click “Next”.
      5. Enter a VM name and specify the location to be saved. Click “Next”.
      6. Specify the disk size. Select between:
        • Store virtual disk as a single file, or
        • Split virtual disk into multiple files
      7. Click “Finish” to create the virtual machine and start the installation.
      8. When the VM is powered on, the VMware Tools installation starts. The VM may need to be restarted once the Tools installation completes.

 

VMware Workstation 16 Player Settings

  1. Launch VMware Workstation.
  2. Click on the VM to configure, then click “Edit virtual machine settings”.
  3. In “Hardware” tab, click on “Network Adapter”. Under “Network connection”, select “Bridged: Connected directly to the physical network”. If VMWare in running on a laptop, check the “Replicate physical network connection state” checkbox. This option causes the IP address to be renewed when move from one wired or wireless network to another.
  4. Click on “Configure Adapters”.
  5. In “Automatic Bridging Settings”, uncheck all adapters except the network adapter that is currently used (in this example, it is “Realtek”). Go to “Control Panel -> “Network and Internet” -> “Network Connections” to check.

 

Set-Up MOBITEK S80 Modem in VMWare

  1. Install USB driver “USBDriverInstaller_SL80XX_V11.5.0.0.exe” in VMware.
  2. Plug in MOBITEK S80 SMS Modem to the host. When the below dialog prompted, select “Connect to a virtual machine”.
  3. Check Device Manager whether the COM port appears or not.
  4. In Hyper Terminal, test the MOBITEK S80 SMS Modem.

How to Transfer Virtual Machine from One Hard Disk to Another (External) Hard Disk

  1. In this example, we are going to move the Windows Server 2012 64-bit virtual machine (VirtualBox) that is stored in “C:” drive to another hard disk (external or on the local network).
  2. Go to default location where VirtualBox save “.vbox”. The default location is “C:\..\VirtualBox VMs”.
  3. Move (cut and paste) the whole folder to another hard disk (external or on the local network).
  4. Then in VirtualBox, go to “Tools”, and click “Add”.
  5. Locate the folder that you just moved.  Select the file that has the extension “.vbox”.
  6. Click “Start”, VirtualBox is running a Windows Server 2012 64-bit virtual machine that is on another hard disk.

How to Run MOBITEK STK API v. 6.5 Sample Code in Visual Studio 2015

  1. Install STK API v. 6.5 using “Setup-MOBITEK STK API version 6.5.exe”.
  2. Run “SIM Tool Kit.vb”.
  3. Click OK in prompt dialog to migrate the project to Visual Studio 2015 project.
  4. After migration completed, the migration report will appear.
  5. In Visual Studio 2015, select “x86” in the dropdown, click “Start” to run the project.
  6. If prompted the below dialog, select “Disable Just My Code and Continue”.
  7. To test the project, insert any number in “COM Port” text box and click “Connect to STK Modem” button. If the text appear in the text box and there is no runtime error, then the project is running fine.

Email Inspector Is Unable To Determine Whether an E-mail Address is Valid Or Not

Conclusion: Email Inspector  is unable to determine whether an e-mail address is valid or not.

TROUBLESHOOT SOLVED?
  • Increase timeout to maximum in Email Inspector
  • Increase timeout to maximum in Account Manager
 No. All emails tested with Email Inspector go to “Other” tab.

Result was:

  • Other = 4

By right:

  • Verified = 3
  • Failed = 1 (1234567@mobitek,my should be under “Failed”)
  • Disable antivirus and firewall
 No. All emails tested with Email Inspector go to “Other” tab.

Result was:

  • Other = 4

By right:

  • Verified = 3
  • Failed = 1 (1234567@mobitek,my should be under “Failed”)
  • Open port 587 and 2525 in firewall
  • Allow GroupMail 5 program in firewall
  • Test Email Inspector with port 587 and 2525
 No. All emails tested with Email Inspector go to “Other” tab.

Result was:

  • Other = 4

By right:

  • Verified = 3
  • Failed = 1 (1234567@mobitek,my should be under “Failed”)
  • Default setting (Connections: 3)
  • Reduce connections = 1
  • Open port 25 in firewall
 No. All emails tested with Email Inspector go to “Other” tab.

Result was:

  • Other = 4

By right:

  • Verified = 3
  • Failed = 1 (1234567@mobitek,my should be under “Failed”)

 

How to Solve USR-TCP Cannot Detect MOBITEK S80 Modem on LAN

  1. Use “Advance IP Scanner”

    to scan for a free IP address on LAN. The free IP address will be assigned to MOBITEK S80 Modem later.
  2. Disconnect MOBITEK S80 Modem from LAN.
  3. Directly connect MOBITEK S80 Modem with laptop/PC through LAN port/cable.
  4. Run “USR-TCP”,

    Assign a new IP address that does not belong to any device in “Advanced IP Scanner” (step 1) to the MOBITEK S80 Modem . As well as configure the “Default Gateway”, “Subnet Mask”, etc.
  5. Disconnect MOBITEK S80 Modem from laptop/PC.
  6. Re-connect MOBITEK S80 Modem to LAN through router/switch.
  7. Run “USR-TCP” to detect MOBITEK S80 Modem.
  8. If  “USR-TCP” still cannot detect MOBITEK S80 Modem  then use web browser, enter the IP address of MOBITEK S80 Modem into the address bar. If a web administration page is displayed then the connection is successfully established.

    Web Administration Page of MOBITEK S80 Modem

  9. Use “USR-VCOM”

    to add a COM port that links the COM port with the IP address of S80.
  10. Use “Hyper Terminal”, connect via COM port, run “hyper terminal test”. If test is passed then S80 is working on the LAN.

UCanAccess Driver Locks MS Access Database of SMS Engine — Basic Edition

Problem: SMS stuck in the “oubox” table and cannot be send out by SMS Engine — Basic Edition v. 5 and SMS Engine — Basic Edition v. 6.

Solution: Java application should use ODBC instead of UCanAccess to connect to “SMSEngine5.mdb” (version 5) or “SMSEngineVBNET.mdb” (version 6). Somehow, UCanAccess locks the records inserted into “outbox” table, preventing SMS Engine from retrieving those records and preventing SMS being send out.

 

TROUBLE SHOOTING #1: JDBC:UCanAccess

  • DB Tool: DBeaver
  • Driver: UCanAccess
    UCanAccess-01
  • JDBC URL: jdbc:ucanaccess://C:\Program Files\MOBITEK\SMS Engine – Basic Edition\Database\SMSEngine5.mdb
  • Result:
    • All records inserted into “SMSEngine5.mdb” using DBeaver were stuck in “Outbox” table even after the DBeaver has been closed.
      UCanAccess-02
    • All SMS are stuck in “Outbox” table (SentStatus = P) after the SMS Engine has been restarted.
    • After restarting the SMS Engine a few times, all SMS finally can send out.

 

TROUBLE SHOOTING #2: JDBC:ODBC

  • DB Tool: DBeaver
  • Driver: ODBC
    UCanAccess-03
  • JDBC URL: jdbc:odbc:SMSEngine5
  • Result:
    • All SMS inserted into “SMSEngine5.mdb” can be send out without any problem while DBeaver is still running.
      UCanAccess-04
    • Note: the delivery status depends on the TELCO response — may be late or no status at all.