Category Archives: Support

How to Run VCOM as Windows Service Using “AlwaysUp”

VCOM

VCOM is a Windows Application. It is NOT a Windows Service. VCOM will auto-run when user has logged into (entering user name and password) Windows. Otherwise, VCOM will not run.

To run VCOM as a Windows Service you can install a 3rd party software call “AlwaysUp”.

 

Install & Configure VCOM in AlwaysUp

  1. Download “AlwaysUp” here … or from 3rd party web site ….
  2. Install it.
  3. Add a new service.
  4. Point to the path of “vcom.exe”.
  5. Ensure the status is “Automatic”.
  6. To view the GUI of VCOM, click on “Switch to Session 0”.
    then it will display the VCOM GUI:
  7. To return to Windows desktop from VCOM GUI, click “Return now”.

 

Warning

  1. After VCOM service is started by AlwaysUp, sometimes, this message by “Interactive Services Detection” will appear “A program running on this computer is trying to display a message”:
    click on “View Message” to switch to VCOM GUI:

  2. To return to Windows desktop from VCOM GUI, click “Return now”.

 

 

How to Run VCOM as Windows Service

VCOM is a Windows Application. It is NOT a Windows Service. VCOM will auto-run when user has logged into (entering user name and password) Windows. Otherwise, VCOM will not run.

To run VCOM as a Windows Service you can manually create a Windows Service using these steps. However, take note that you cannot run VCOM as both Windows Application and Windows Service mode at the same time.

 

CONFIGURE VCOM AS WINDOWS SERVICE

  1. First, IP address of MobiGATE and all 8 modems must be properly configured in VCOM application.
  2. Disable “auto-start” in VCOM application:
  3. Exit completely VCOM application.
  4. Download and install Windows Server 2003 Resource Kit Tools from Microsoft web page or from here …
  5. Only 2 executable files are needed:
    1. INSTSRV.exe
    2. SRVANY.exe
  6. After you have installed, run this command in command prompt: 
    C:\Program Files\Windows Resource Kits\Tools>INSTSRV.exe VCOM "C:\Program Files\Windows Resource Kits\Tools\SRVANY.exe"
  7. Run Registry Editor (Regedt32.exe), check the registry to verify that the ImagePath value under “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VCOM” is set to 
    "C:\Program Files\Windows Resource Kits\Tools\srvany.exe"
  8. Right click on VCOM, from the Edit menu, click “Add Key”. Type the following and click “OK”: 
    Key Name: Parameters
Class : <leave blank>
  9. Select the “Parameters” key, click “Add Value”. Type the following and click “OK”: 
    Value Name: Application
Data Type : REG_SZ
String : C:\Program Files\VCOM\VCOM\vcom.exe
  10. Exit Registry Editor and goto “Computer Management > Services” configure “VCOM” to run “Automatic”
  11. After service is started, 8 COM ports are created:

WARNING

  1. After VCOM service is started, then you start VCOM application, the application could NOT show all the 8 modems and 8 COM ports:
    VCOM application must be closed.
  2. If you want VCOM application to show all modems, then you must first stop the VCOM service, the only start VCOM application.
  3. VCOM cannot be running as both Windows Application and Windows Service mode at the same time.

 

Source: https://support.microsoft.com/en-my/help/137890/how-to-create-a-user-defined-service

How to Solve “Unable to open database file” in PHPRunner

Problem: PHPRunner v.10 unable to open project files created using PHPRunner v. 5 with this error message …

 

TROUBLE SHOOTING

SOLUTION
 SOLVED?
Edit the “.phpr” file created by PHPRunner v. 5, change  the database connection variables. No.
Use PHPRunner v. 5 to re-build PHP files and update the “.phpr” with correct database settings. No.
Use PHPRunner v. 6.2 to re-build PHP files and update the “.phpr” created by PHPRunner v. 5 in above.

PHP v. 6.2 is able to open “.phpr” file created by v. 5.

 No. PHPRunner v. 10 us unable to open the “.phpr” file created by v. 6.2.
Use PHPRunner v. 10 to create a new project and connect to MySQL database server. Open the “.phpr” file to review the connection string. No because “.phpr” structure is different between PHPRunner v. 10 and v. 5
Use PHPRunner v. 8 to open “CRM.phpr”, re-build PHP files and update the “.phpr” created by PHPRunner v. 5 in above. Yes. PHPRunner v. 10 is able to open “.phpr” file created by v.8.

 

Conclusion: PHPRunner v. 10 cannot open project files created by PHPRunner v. 7 and earlier.

Solution: use PHPRunner v. 8 to  re-build project file created by earlier version of PHPRunner, then use v. 10 to open project files created by PHPRunner v.8.

NOTE

  1. PHP files generated by PHPRunner v. 5, 6, 7, 8 will have error message “mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead” when uploaded to crm.mobiteks80.com as they are NOT using “mysqli”.

How to Search for the IP Address of MOBITEK S80 3G Modem

There are 2 methods:-

  1. USR-TCP
  2. USR-VCOM

 

  1. USING USR-TCP
    Click on ” Search in LAN” and you will find your modem in the “Device list in the Net”.Once you click on the modem which is visible on that list, you can view the parameters (including the IP address) of MOBITEK S80 3G MODEM.
  2. Using USR-VCOM
    Once done with the USR-VCOM setup, click on “Search” and select T24. 

    The modem that been detected by the USR-VCOM will be shown as below with the IP address:

VCOM Cannot Be Used to Change IP Address of MobiGATE

Conclusion:

  • VCOM Cannot Be Used to Change IP Address of MobiGATE. 
  • The “Configure” button in VCOM is NOT able to change the IP address.
Select the MobiGATE then click on the “Configure” in VCOM.
Enter the new IP address for the MobiGATE
new IP address and Submask Address been entered
When OK is clicked, no response except .ion
Did the IP address changed? No, IP address remains at 192.168.10.69
What happens if I fill all the fields provided? — NOTHING
After OK is pressed -NOTHING HAPPENS

 

 

 

How to Solve SMS Engine Fails to Initialize Despite Hyper Terminal Can Communicate with MobiGATE

Applies to:

  • All SDK (SMS API, STK API, etc.)
  • all versions of SMS Engine — Enterprise Edition

Cause: “MSComm32.ocx” did not install properly or the date of the file is incorrect. This occur when MOBITEK SMS Engine — Enterprise Edition has been reinstalled a few times on the same Windows machine.

Solution:

  1. Uninstall MOBITEK SMS Engine — Enterprise Edition.
  2. Unregister “MSComm32.ocx”:
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type
      1. “cd %systemroot%\SysWoW64\“
      2. “regsvr32.exe /u mscomm32.ocx“
    2. for Windows 32-bit, goto Start → Run → type “regsvr32 /u mscomm32.ocx”
  3. Delete “MSComm32.ocx”.
  4. Re-install SMS Engine — Enterprise Edition.

or

  1. Unregister the “MSComm32.ocx” and delete it
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type:
      1. “cd %systemroot%\SysWoW64\“
      2. “regsvr32 /u mscomm32.ocx“
    2. for Windows 32-bit, goto Start → Run → type “regsvr32 /u mscomm32.ocx“
  2. Copy the new “MSComm32.ocx” and manually register it:
    1. for Windows 64-bit, run “cmd” or “Command Prompt” as “administrator”, then type:
      1. “cd %systemroot%\SysWoW64\“
      2. “regsvr32 mscomm32.ocx“
    2. for Windows 32-bit, goto Start → Run → type “regsvr32 mscomm32.ocx“

 

source: https://support.microsoft.com/en-my/help/249873/how-to-use-the-regsvr32-tool-and-troubleshoot-regsvr32-error-messages