How to Solve the Problem of “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”

Applies To:

  • MOBITEK MobiGATE Model SG-B-4-L / SG-B-8-L series (model having LAN port)
  • VCOM version older than 4.5.11

 

Problem: Windows applications not able to run or the whole PC/server will hang.

  1. In “Windows Task Managmer”, “mcpu.exe” will appear everytime VCOM connects to modem in MobiGATE then will disappear:-
  2. After running VCOM for few days, Windows will show an error message “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”:-

  3. “Windows Task Manager” shows high memory usage:-
  4. This will caused other Windows applications not able to run or the whole PC/server will hang:-

 

Solution: VCOM version older than 4.5.11 has memory leak, causing high memory usage. Therefore, need to install version 4.5.11.

Here are your options, please choose one:-