Five Components of Emotional Intelligence at Work

  1. Self-Awareness – ability to recognise and understand your moods, emotions, drives as well as their effects on others
  2. Self-Regulation – ability to control or redirect disruptive impulses and moods; the propensity to think before acting
  3. Motivation – passion to work for reasons that go beyond money or status; a propensity to pursue goal with energy and persistence
  4. Empathy – ability to understand the emotional makeup of other people; skill in treating people according to their emotional reactions
  5. Social Skill – proficiency in managing relationships and building networks; ability to find common ground and build rapport


Source: Daniel Goleman, What Makes a Leader, Leadership Insights pg. 37