Category Archives: SMS

(OBSOLETE) Control Panel for MobiGATE SMS Engine — Enterprise Edition version 2.6 is Released

List of  Fixes in Version 2.6

  • Engine cannot start because service is still stopping (after “Stop” button is clicked). CP shows “Stopped” but in fact service is showing “Stopping”;
  • Engine cannot stop because service is still starting (after “Start” button is clicked). CP shows “Started” bt in fact service is showing “Starting”;
  • “Modem Status” is tab “Modem 9 to 16” is not showing colours, it is showing “5” or “0” instead. Happens in MS SQL Server only (does not happen in MySQL);
  • Error message when connecting the “modem.state” table – “Location: CheckModemStatusVersion2_MSSQL Error message: Login failed. The login is from an untrusted domain and cannot be used with Windows authentication”;
  • Error message when connecting the “modem.state” table – “Location: CheckModemStatusVersion2_MSSQL Error message: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication”;
  • Conversion from string “” to type ‘Double’ is not valid. Caused by null or empty value in “Modem_State.Status”;
  • After stop monitoring, modem ID 9 to 16 still showing modem status.By right, there should be no colour status and should be all grey colour;
  • Set the application to run as administrator automatically.

 

Download

Existing customers of MobiGATE with valid warranty period or with valid annual support programme could download version 2.6 from here … (https://www.mobitek.my/download/MOBITEK%20MOBIGATE/Setup%20–%20Control%20Panel%20v.%202.6.zip)

 

More Information

 

How to Configure Windows Server and MS SQL Server Express to Allow Control Panel of MobiGATE to Remotely Connect

SETTING WHAT ERROR WILL APPEAR IF THE SETTING IS NOT DONE
Windows Firewall: allow “SQL Server Windows NT – 64 Bit”

 If firewall is not opened for SQL Sever then this error will appear:

“A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error:40 – Could not open a connection to SQL Server) ”
SQL Server Configuration Manager:

  1. Enable Named Pipes and TCP/IP:
    – Go to SQL Server Network Configuration -> Protocols for <instance name> -> right click on Named Pipes and TCP/IP -> choose Enable
  2. Set port 1433 in TCP/IP Properties:
    – Go to SQL Server Network Configuration -> Protocols for <instance name> -> right-click on TCP/IP -> choose Properties
    – in IP Addresses tab -> scroll until the end until find IPAII -> set TCP Dynamic Ports to empty and TCP Port to 1433
 If “Named Pipes” and “TCP/IP” are not enabled in MS SQL Server then this error will appear:

“A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error:40 – Could not open a connection to SQL Server) ”
If the SQL Server is using instance e.g. “./SQLEXPRESS”:

  1. In Windows Firewall, open port number 1434:
  2. In SQL Server Configuration Manager: Start “SQL Server Browser” in “SQL Server Configuration Manager”:
 If TCP/UDP Port no. 1434 is not opened, then this error will appear:

“A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified) ”
Remote connection must be enabled to connect to databases remotely. Connect to SQL Server Instance in SSMS. Right click on SQL Server instance name in SSMS and choose Properties. You will get Server properties window. Click on Connections from left side pane and tick the check box on Allow remote connections to this server option from right side pane.

MORE INFORMATION

How to Set-Up MOBITEK S80 SMS Modem with WinPower UPS software

Applies to:

MOBITEK® S80 for SMS Over 3G Network

STEPS

  1. Connect your laptop/desktop to UPS and MOBITEK S80 Modem to laptop/desktop. Open Winpower UPS software. Go to System menu -> Act as Administrator and enter the password. The default password is “Administrator“. This step is important in order to configure Winpower software setting.

    To change the administrator password (optional), go to System menu -> Modify Administrator Password and enter the new password for administrator.
  2. Go to System menu -> Auto Search Device to search for UPS device automatically.

    Wait for the UPS to be searched.

    When found, the UPS device will be shown in the list. Double-click on it to see the UPS device status.
  3. Go to Tools menu -> SMS Setting to configure the SMS notification for UPS events.
  4. In SMS Setting, set the Com Port for MOBITEK S80 Modem, the Baud Rate to “115200“, and the Format of phone number to “Without National Code“. Enter the phone number for the notification to be sent, click Add button and select the phone number in the list. After that select the abnormal event in the event list that you want to be notified for. Click Test button to test the SMS sent successfully or not. If successful, click OK button.

Own a SMS Gateway that You Can Fulfil Data Privacy and Data Protection

Instead of using 3rd party SMS service provider, you can own a SMS Gateway that can fulfil data privacy and data protection requirements for your Walnut Wellness.

Here is a case study where a wellness solution, MySalam, have their own SMS Gateway — MobiGATE.

MySalam (https://www.mysalam.com.my/b40/info/?url=intro_EN) is national health protection scheme offered by Malaysia government.

MySalam is using MOBITEK®  MobiGATETM as the SMS Gateway to:-

  • send out notification to applicants who are qualified for the scheme;
  • send out claims notices to insured parties on claim status

 

CASE STUDY

  • MySalam.com.my web portal, is hosted in a data centre in Puchong, Malayisa while MOBITEK®  MobiGATETM is located in Micare’s data centre in Shah Alam.
  • Advantages:-
    • MobiGATE can be placed anywhere, co-location or on separate location with the application server;
    • there are no internet connection to MOBITEK System therefore, all messages sent and received are protected and kept private by Micare; and
    • MobiGATE uses SIM card, support up to 8 SIM cards per unit, with SIM card, the SMS Gateway is directly connected with TELCO via GSM or 3G network without relying on internet.

For more information on MOBITEK®  MobiGATETM , visit its product page or contact us.

MobiGATE is the SMS Gateway for HRWeb.ph

HRweb.ph is a web based Payroll, HRIS, Timekeeping & Solution developed by Sert Technology from the Philippines.

 

MOBITEK® MobiGATE SMS Gateway

HRWeb.ph is using MOBITEK®  MobiGATETM as the SMS Gateway to send out notifications.

 

CASE STUDY

  • HRWeb, web portal, is hosted in a data centre in Singapore, while MOBITEK®  MobiGATETM is located in Sert Technology’s office in Cavite, Philippines.
  • Advantages:-
    • MobiGATE can be placed anywhere on the internet, whether in the data centre, Singapore or in Cavite, Philippines;
    • there are no internet connection to MOBITEK System therefore, all messages sent and received are protected and kept private by Sert Technology; and
    • MobiGATE uses SIM card, support up to 8 SIM cards per unit, with SIM card, the SMS Gateway is directly connected with TELCO via GSM or 3G network without relying on internet.

For more information on MOBITEK®  MobiGATETM , visit its product page.

 

 

How to Solve the Problem of “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”

Applies To:

  • MOBITEK MobiGATE Model SG-B-4-L / SG-B-8-L series (model having LAN port)
  • VCOM version older than 4.5.11

 

Problem: Windows applications not able to run or the whole PC/server will hang.

  1. In “Windows Task Managmer”, “mcpu.exe” will appear everytime VCOM connects to modem in MobiGATE then will disappear:-
  2. After running VCOM for few days, Windows will show an error message “mcpu.exe – Application Error : The application was unable to start correctly (0xc0000142)”:-

  3. “Windows Task Manager” shows high memory usage:-
  4. This will caused other Windows applications not able to run or the whole PC/server will hang:-

 

Solution: VCOM version older than 4.5.11 has memory leak, causing high memory usage. Therefore, need to install version 4.5.11.