Applies To

• MOBITEK MobiGATE Model SG-B series
• MOBITEK SMS Engine — Enterprise Edition version 5, 6 and 7

Problem

1. Despite blue LED of MobiGATE is blinking (connected to mobile network), the log file of SMS Engine shows “Modem ID 1 : failed to initialize” or Modem ID 1 has no response in the hyper terminal; and
2. VCOM shows NET Status is “Connected” and COM Status is “Open”.
   

Solution

1. Reset all ports; or/and
2. Configure the baud rate of all modems in MobiGATE to “115200”.

Reset all ports

1. Open web browser, key in the IP address of MobiGATE.
   
2. Goto “Reset Ports”.
   
3. Click “All” then “Submit”
   
4. Goto “Save Config” then click “Save”
   

Configure the baud rate of all modems in MobiGATE to “115200”

1. Open web browser, key in the IP address of MobiGATE.
   
2. Goto left side of navigation bar, select “Async”, to display “Port1”, “Port2”, … “Port8”.
   
3. Goto “Port1”, set the “baudrate” to “115200”, check the box “Apply to all” and “Submit”. This will make all ports (modems) to have the same baud rate at “115200”.
   
4. Next goto “Save Config” then click “Save” button.