SMS Stuck in Outbox Table

Product: MOBITEK Q24 SMS MODEM, Type SGDK
Which Development Kit are you using?
  • SMS Engine Basic Edition
What is the Operating System? Windows 10, 64 bit
Description of Problem:

Incoming msg and check credit seem fine but could not send outgoing messages. Message seems always in the queue but not sending out.

SMS are stuck in the outbox, it won’t send out. But Engine can received incoming SMS into inbox.

SMS Stuck in Outbox Table

SMS Stuck in Outbox Table

SMS Stuck in Outbox Table

No problem in receiving incoming SMS

SMS Stuck in Outbox Table

MOBITEK SMS ENGINE can read incoming SMS but unable to send out SMS

SMS Stuck in Outbox Table

SMS Stuck in Outbox Table

No problem in receiving incoming SMS and they are stored into “inbox” table

SMS Stuck in Outbox Table

Outgoing SMS are stucked in the “outbox” table

Suggested Solution: We suggested you to:1.  Run the SMS ENGINE as “administrator”

SMS Stuck in Outbox Table

Run the SMS ENGINE as “administrator”


2.Change the “Region> Formats” to “English (United States)”.
– Go to Control Panel > Region

SMS Stuck in Outbox Table

Change the “Region> Formats” to “English (United States)”

– Change the format to English (US). then click OK

SMS Stuck in Outbox Table

Change the “Region> Formats” to “English (United States)”


3. Allow “Full control” to “Everyone”
Go to the SMSEngine5.mdb.
Right click then click properties.

SMS Stuck in Outbox Table
– Select “Security > Users”, then click “Edit” button

SMS Stuck in Outbox Table

– Click “Add” button
SMS Stuck in Outbox Table
– Type “Everyone”, Click at Check Names and then click “OK”
SMS Stuck in Outbox Table
– Check “Full control” for “Everyone”,, then click “OK”
SMS Stuck in Outbox Table