Why Invoice Number is Required When Requesting for Support?

  • Our support/warranty follows the date of invoice.
  • Depending on the terms and conditions, the support and warranty can be 12, 3 or 1 months from date of invoice. Therefore invoice number will assist us to determine the correct warranty period.
  • We are able to create a support case number in our support management system and this will help us to provide prompt support to customer.
  • Invoice number allow us to track the serial number of modem, firmware of modem, manufacturing date of modem
  • We are able to trace the release number of SMS Gateway Development Kit, Air-Time Reload Development Kit, SMS Engine, and other Software Development Kit

The invoice number (the white label) is located at the back of the product/modem.

Alternatively, if you cannot find the invoice number, you can provide the serial number (usually 15 digit) of the product/modem, we will check for the invoice number on our record.