If the problem is caused by hardware failure, you have these options:-

1. sign up for annual support programme to extend the warranty period; or
2. purchase a new one to replace the current faulty one.

If the problem is caused by software, you have these options:-

1. sign up for annual support programme to receive continue support via e-mail; or
2. self-help from our web site — http://www.mobitek.com.my/mobitek/Help.html and from this blog.

Please take note that our support is tied to a specific modem’s warranty period.