How to Solve VCOM Hang or Crash

Applies to:-

  1. MOBITEK MobiGATE SMS Gateway model SG-B series and MOBITEK Q24 STK Modem Hub; and
  2. Windows OS with VMWare installed.

 

Problem: VCOM crashes when running the “Search” function on Windows 10 Professional x64 with VM previously installed on the same machine.

 

Solution:  disabling Virtual Network Adapter created by Virtual Machine.

  1. Open Control Panel -> Network and Internet -> Network and Sharing Center, click on “Change adapter settings”.
  2. In “Network Connections”, select the VM Network Adapter, in this case the VM Network Adapter labeled with “VMNet1” and “VMNet8”, then click on “Disable this network device”.
  3. Open the VCOM and try running the “Search” function again.