How to Solve VCOM “Progressing” Problem

Applies to: MOBITEK MobiGATE SMS Gateway model SG-B series and MOBITEK Q24 STK Modem Hub.

Problem: VCOM shows “Progressing” (pic) for more than 30 minutes after click on “add” button.

Solution: uninstall “VirtualBox Host-Only Ethernet Adapter”

Refer pictures below on how to uninstall “VirtualBox Host-Only Ethernet Adapter”.

  1. Right click on “VirtualBox Host-Only Ethernet Adapter”, then click uninstall
  2. Click OK

Note: after it is uninstalled, and VCOM is working, “VirtualBox Host-Only Ethernet Adapter” can be re-installed.

Refer pictures below on how to re-install “VirtualBox Host-Only Ethernet Adapter”.

  1. Run VirtualBox Installer as shown as “VirtualBox-5.1.28-117968-Win.exe”
  2. Click Run
  3. Click Next,
  4. Click Repair,
  5. Click Repair.
  6. After the installation finished, the “VirtualBox Host-Only Ethernet Adapter” will be appeared in Device Manager