Partner Do’s and Don’ts

MOBITEK is Dell registered partner and authorised reseller. Here is a list of what we can do and cannot do:-

  • Promptly register all opportunities >20K$ projected revenue in the Dell Partner Portal.
  • Clearly declare the correct end customer details that you are working with to your Dell Account Managers; irrespective of the opportunity size.
  • Validate the End-User company profile and ensure that they are an end user and not a reseller / Channel Partner.
  • Provide accurate information (end customer details, LoB, quantity, Book Date – a future date when the opportunity is expected to close, etc.) while registering the deal.
  • Coordinate with Dell Inside Sales Representative / Channel Account Manager in product positioning after DR is approved.
  • Provide End User / End Customer Purchase Order and other documents required to execute the order during download stage.
  • Promptly inform the Dell Account Manager / Dell Customer Care in case of any order cancellations or other issues raised by the end customer which affects delivery.
  • Abide by the Foreign Corrupt Practices Act (FCPA).*
  • *As per Terms & Conditions outlined in Channel Partner Agreement.
  • Share or promise any pricing with the end customer prior to submitting for DR.
  • Share approved prices of one end customer, with another end customer.
  • Sell to another Channel Partner declaring them as an End Customer.
  • Provide wrong information on the opportunity (end customer name, LoB, quantity, etc.) while registering the deal.
  • Falsify /misrepresent an End Customer purchase order to download an opportunity.
  • Sell to an End Customer other than that declared during DR.
  • Continue to engage on an opportunity after the DR is rejected by Dell.
  • Not without written approval from Dell Account Managers, sell Dell products into the open market or any customer other than the named End Customer.
  • Violate any Export Control Laws and regulations of the United States and of the country in which the products are manufactured and / or sold including sales of product into any US Embargoed nations viz. Cuba, Iran, North Korea, Sudan and Syria.*
  • *As per Terms & Conditions outlined in Channel Partner Agreement.

Dell Support Centre Telephone Numbers

SALES SUPPORT
Connect with Dell specialized support staff to address your specific sales questions.
Department Hours Phone Number
Home Monday–Friday 9.00 a.m. – 6.00 p.m. 1800 88 2888
Work Monday–Friday 9.00 a.m. – 6.00 p.m. 1800-88-0038

 

BASIC SUPPORT

Department
Hours
Phone Number
Dimension, Inspiron, Studio Monday–Friday 9 a.m.–9 p.m 1800-88-0022
XPS, Alienware Monday–Friday 9 a.m.–9 p.m 1800-88-0022
OptiPlex, Latitude, Vostro, Tablets, Precision Monday–Friday 9 a.m.–6 p.m 1800-88-0193
Server, Storage Monday–Friday 9 a.m.–6 p.m 1800-88-1386

 

PRO SUPPORT

Department
Hours
Phone Number
Dimension, Inspiron, Studio, XPS, Alienware 24×7 1800-88-0432
OptiPlex, Latitude, Vostro, Tablets, Precision 24×7 1800-88-0432
Server, Storage 24×7 1800-88-0438